Legal
Refund & Cancellation
We want you to be happy with your bracelet. If you change your mind, please read our cancellation and return policy below.
Cancellation window
You have up to 24 hours after placing your order to request a cancellation. After 24 hours, your order will already be in processing or dispatch, so you will need to wait until it arrives and then follow the returns process below.
Return conditions
Only items in perfect, unworn condition can be returned. Return and postage fees will apply, and these are the responsibility of the customer unless the item is faulty or incorrect. Items that show signs of wear, damage, or missing packaging may not be eligible for a refund.
Refunds and exchanges
Once we receive and inspect your returned bracelet, we will issue a refund to your original payment method within 5 to 10 working days. Shipping costs are non-refundable unless the item is faulty or we sent the wrong product. We do not currently offer exchanges; if you need a different size or style, please return the original item and place a new order.
How to start a return
To request a return or cancellation, email us at shaysadventures0@gmail.com with your order number and the reason for the return. We will reply with return instructions and the correct delivery address. Please do not send anything back until you have heard from us, as unauthorised returns may not be accepted.