Legal
Shipping & Delivery
Orders are packed and dispatched through our Shopify store. Once your order is placed, we aim to process and ship it within 1 to 3 working days. You will receive a confirmation email with your order details, followed by a tracking link once your parcel is on its way.
Processing time
Bracelets are made to order and carefully checked before dispatch. Please allow 1 to 3 working days for processing. During busy periods, processing may take slightly longer, but we will always keep you updated if there is a delay.
Delivery options
We ship domestically within the United Kingdom and offer international delivery to many countries. Available shipping services and estimated delivery times are shown at checkout based on your location. Shopify calculates the best available options from trusted carriers so you can choose the service that suits you.
Shipping costs
Shipping rates are calculated automatically at checkout based on the delivery address, parcel weight, and selected shipping service. The exact cost will be shown before you complete your payment, with no hidden fees.
Tracking and issues
A tracking number is provided for every dispatched order so you can follow your bracelet's journey. If your parcel is lost, damaged, or does not arrive within the estimated timeframe, please email us at shaysadventures0@gmail.com with your order number and we will look into it as quickly as possible.
Customs and import charges
International orders may be subject to customs duties, taxes, or import fees charged by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price paid at checkout.
Collect in person
You are welcome to collect your order in person. Choose local pickup at checkout if it appears as an option, or email shaysadventures0@gmail.com with your order number to arrange a convenient collection time.
Collection is usually available within 1 to 3 working days once your order is ready. Bring your order confirmation and a form of ID so we can hand your bracelets over securely.
Note: local pickup must be turned on inside your Shopify admin (Settings → Shipping and delivery → Local pickup) for the checkout option to show automatically.